Account & Data Deletion Request
My Stay By BillDhari (Package: com.billdhari.mystay)
Your Data, Your Control
At BillDhari (billdhari.com), we provide users with full sovereignty over their personal data. In compliance with the Google Play User Data & Account Deletion Requirement, this page outlines our account deletion process, including the 30-Day Account Recovery Grace Period.
30-Day Recovery Grace Period
When you request account deletion, your account is immediately placed into a 30-day recovery stage. You are logged out of all devices, but your data is safely retained for 30 days. If you change your mind, simply log in to the My Stay mobile app or web portal within 30 days to immediately cancel the deletion and restore full access to your account.
If no login occurs within 30 days, your account and personal data will be permanently and irreversibly purged by our automated system.
How to Initiate Deletion from Within the App
Fastest and automated method
- Open the My Stay application on your Android device and log in.
- Navigate to Settings (gear icon).
- Scroll to the bottom to find the Account & Privacy section.
- Tap on Delete Account.
- Read the confirmation prompt and tap Request Deletion (30 Days).
- You will be immediately logged out and an email confirmation will be sent with your 30-day recovery deadline.
Request Deletion via Email (Without Installing the App)
If you have uninstalled the app or lost device access
If you cannot access the mobile app, you can submit an account deletion request directly to our data protection team:
Send an email to:
Please provide your registered email address, hotel code, and registered phone number. We will process your request and start your 30-day grace period within 24 hours.
What Data is Deleted?
After the 30-day recovery period expires, the following personal data is permanently deleted from our active database:
- Full Name & Profile Details
- Email Address & Phone Number
- Passwords & Login Credentials
- API & Authentication Tokens
- FCM Push Notification Tokens
- Custom UI Preferences
Data Retention for Legal & Statutory Tax Compliance
In accordance with Indian tax laws (including the Goods and Services Tax Act and Income Tax Act), historical invoices, billing records, and tax filings must be preserved for statutory audit purposes for up to 7 years. These records are restricted, secured against active use, and permanently purged once the legal retention requirement is met.
Have questions about your data privacy? Contact our Data Protection Officer at support@billdhari.com.
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