How to Connect MakeMyTrip & Goibibo (InGoMMT) to Hotel PMS: The Complete 2-Way Channel Manager Integration Guide

1. Overview: The MakeMyTrip & Goibibo (InGoMMT) Distribution Engine

In the Indian hospitality market, MakeMyTrip and Goibibo (unified under the InGoMMT portal) account for over 55% to 70% of domestic online hotel reservations. Whether catering to corporate business travelers in Bengaluru, weekend leisure tourists in Goa, or pilgrims in Varanasi, maintaining an active, error-free presence on InGoMMT is vital for domestic occupancy.

However, managing InGoMMT manually through the InGoMMT mobile app or web extranet presents severe operational challenges:

• Instant Booking Surges: A long weekend announcement can trigger 8 to 15 bookings in minutes. If your front desk does not manually adjust availability immediately, you face double-bookings and heavy InGoMMT relocation penalties.
• Rate Inconsistency: Domestic travelers price-check across MakeMyTrip, Goibibo, and Google. If your rates differ due to delayed manual updates, your property loses visibility and ranking in MMT's search algorithms.
• Complex Meal Plan & Extra Bed Rules: Managing European Plan (Room Only), Continental Plan (Breakfast Included), and MAP plans manually across multiple room categories leads to billing errors at check-out.

Connecting InGoMMT directly to BillDhari Property Management System (PMS) via our 2-Way BillDhari Channel Manager XML API solves these issues permanently by synchronizing rates, inventory, and bookings in under 3 seconds.

2. Pre-Integration Checklist

Before initiating the connection, verify that you have:

1. An active property listing on InGoMMT with your Hotel ID (e.g., 2018042512345678).
2. Administrative credentials for the MakeMyTrip InGoMMT Partner Extranet.
3. Your BillDhari account configured with identical room types (e.g., Standard Room, Deluxe AC, Family Suite) and matching rate plans.

3. Step-by-Step Tutorial: Connecting MakeMyTrip & Goibibo (InGoMMT) to BillDhari PMS

Connecting InGoMMT to BillDhari takes less than 15 minutes. Follow these 5 consecutive steps to activate your real-time 2-way sync:

Step 1: Request Channel Manager Connectivity in InGoMMT Extranet

MakeMyTrip requires property owners to authorize their connectivity provider from within the InGoMMT dashboard.

1. Log into your InGoMMT Extranet at https://in.goibibo.com/extranet using your registered mobile number or email.
2. From the left sidebar, click on Property Profile and select Channel Manager Details.
3. Click on the button labeled Connect / Change Channel Manager.
4. In the provider search dropdown, select: BillDhari Channel Manager (or certified connectivity partner) (BillDhari Channel Manager provides certified 2-way connectivity for real-time inventory and rate updates directly with your front desk).
5. Select the synchronization scope:
   • Push Rates & Availability (Real-time updates from PMS to MMT/Goibibo)
   • Pull Bookings & Cancellations (Instant delivery of vouchers into PMS)
6. Click Submit Connection Request.
7. InGoMMT will display a confirmation banner and email an Authorization Code / Hotel Authentication Key to your registered email address.

Step 2: Map Room Types and Rate Plans in BillDhari PMS

Once the authorization is initiated on InGoMMT, link your PMS rooms to their corresponding InGoMMT categories.

1. Log into your BillDhari SaaS Dashboard at https://billdhari.com/login.
2. From the main navigation, open Channel Manager → Connected Channels.
3. Click on MakeMyTrip / Goibibo and select Configure Mapping.
4. Enter your InGoMMT Hotel ID and the Authorization Code received from MMT.
5. Click Fetch Room Categories from InGoMMT.
6. The system will load all active room types and meal plan codes directly from InGoMMT.
7. Map each BillDhari room type to its corresponding InGoMMT listing:
   • Example: Map BillDhari Deluxe Room → InGoMMT Deluxe AC Room (Room ID: 10452).
   • Example: Map BillDhari CP (Breakfast Included) → InGoMMT Deluxe Room with Free Breakfast (Rate Plan ID: 44102).
8. Configure Commission & Direct Price Pipeline:
   • BillDhari applies owner rate finality. Rates set in your PMS (e.g., ₹3,500) are the final gross rates pushed to MMT without unexpected commission distortions.
9. Click Save Mapping Configuration.

Step 3: Activate 2-Way Sync & Authorize Connection

1. Contact your dedicated MakeMyTrip Market Manager or click Confirm Channel Manager Activation in the InGoMMT extranet.
2. Once verified by InGoMMT’s technical gateway, the status indicator will confirm: Active / Full 2-Way Synchronization Enabled.
3. From this moment onward, InGoMMT locks manual calendar edits on the extranet to prevent conflicts, allowing BillDhari to manage 100% of your availability automatically.

Step 4: Execute the Initial 365-Day Bulk Data Push

To align both systems and eliminate any historical discrepancies:

1. In BillDhari, navigate to Channel Manager → Bulk Rate & Availability Push.
2. Select MakeMyTrip / Goibibo as the target channel.
3. Select the date range: Next 180 to 365 Days.
4. Click Push Full Inventory & Rates to InGoMMT.
5. BillDhari transmits:
   • Available room units for each category.
   • Base rates, extra adult rates, and child supplement charges.
   • Minimum Length of Stay (MLOS) rules for upcoming holidays.
   • Stop-Sell flags for fully occupied dates.
6. Verify the confirmation message: "Sync Complete: InGoMMT rates & availability successfully updated."

Step 5: How Inbound MakeMyTrip & Goibibo Bookings Work in Real Time

Once connected, every domestic booking flows directly into your hotel front-office:

All external channels close the sold room category in under 3 seconds, completely preventing double-bookings.

4. Troubleshooting Common InGoMMT Sync Errors

Error 1: "OTA Code Validation Error (10004)"

• Cause: Sending internal database numeric IDs instead of verified Online Travel Agency (OTA) channel codes.
• Fix: BillDhari natively uses verified OTA channel codes (Goibibo/MMT: 52, Booking.com: 26, Agoda: 23). The system automatically validates payloads before transmission.

Error 2: "Base Rate Lower Than InGoMMT Contracted Minimum"

• Cause: InGoMMT extranets enforce a contracted minimum floor price (e.g., ₹1,200). If a low off-season rate (e.g., ₹999) is sent, the API returns a rate violation.
• Fix: Log into InGoMMT Extranet, check Rate Plan Settings → Minimum Selling Price, adjust the floor threshold, and re-push from BillDhari.

Error 3: "Room Inventory Not Opening on MMT App"

• Cause: A manual "Stop Sell" was previously placed directly inside the InGoMMT mobile app prior to connecting the channel manager.
• Fix: In InGoMMT, navigate to Inventory → Bulk Restrictions, clear all manual stop-sells, and perform a full Bulk Push from BillDhari PMS.

5. Key Benefits of Connecting InGoMMT to BillDhari

Connecting MakeMyTrip and Goibibo to BillDhari delivers:

• Zero Double-Bookings: Pooled inventory ensures front-desk walk-ins instantly close availability on InGoMMT.
• Automated Weekend Surges: Increase weekend prices by 40% in one click without manually updating dozens of dates.
• Accurate GST Accounting: BillDhari records MMT commission splits, TCS (Tax Collected at Source), and net bank payouts for easy monthly GSTR-1 reconciliation.

Need assistance connecting your property? Our dedicated onboarding engineers can configure your InGoMMT mapping via screen-share in under 20 minutes.